Referee Report - Leadership & Management & Business

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

use business technology to create and use systems and processes to organise and prioritise tasks and commitments Unassigned Yes No

measure and maintain personal work performance including assessing competency against competency standards and seeking feedback Unassigned Yes No

maintain an appropriate work-life balance to manage personal health and stress Unassigned Yes No

participate in networks Unassigned Yes No

develop a personal development plan which includes career objectives and an action plan Unassigned Yes No

develop new skills Unassigned Yes No

explain principles and techniques involved in the management and organisation of performance measurement Unassigned Yes No

explain principles and techniques involved in the management and organisation of personal behaviour, self-awareness and personality traits identification Unassigned Yes No

explain principles and techniques involved in the management and organisation of a personal development plan Unassigned Yes No

explain principles and techniques involved in the management and organisation of personal goal setting Unassigned Yes No

explain principles and techniques involved in the management and organisation of time Unassigned Yes No

discuss management development opportunities and options for self Unassigned Yes No

describe methods for achieving a healthy work-life balance Unassigned Yes No

outline organisation’s policies, plans and procedures Unassigned Yes No

explain types of learning style/s and how they relate to the individual Unassigned Yes No

describe types of work methods and practices that can improve personal performance Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

use leadership techniques and strategies to facilitate team cohesion and work outcomes including encouraging and fostering shared understanding of purpose, roles and responsibilities Unassigned Yes No

use leadership techniques and strategies to facilitate team cohesion and work outcomes including identifying and resolving problems Unassigned Yes No

use leadership techniques and strategies to facilitate team cohesion and work outcomes including providing feedback to encourage, value and reward others Unassigned Yes No

use leadership techniques and strategies to facilitate team cohesion and work outcomes including modelling desired behaviour and practices Unassigned Yes No

develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities Unassigned Yes No

establish processes to address issues and resolve performance issues Unassigned Yes No

support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed Unassigned Yes No

develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders Unassigned Yes No

communicate effectively with a range of stakeholders about team performance plans and team performance Unassigned Yes No

facilitate two-way flow of information between team and management relevant to team performance Unassigned Yes No

evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders Unassigned Yes No

explain how group dynamics can support or hinder team performance Unassigned Yes No

outline strategies that can support team cohesion, participation and performance Unassigned Yes No

explain strategies for gaining consensus Unassigned Yes No

explain issue resolution strategies Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

develop and manage organisational systems for quality customer service Unassigned Yes No

develop and review plans, policies and procedures for delivering and monitoring quality customer service Unassigned Yes No

implement policies and procedures to ensure quality customer service Unassigned Yes No

solve complex customer complaints and system problems that lead to poor customer service Unassigned Yes No

monitor and assist teams to meet customer service requirements Unassigned Yes No

develop, procure and use human and physical resources to support quality customer service delivery Unassigned Yes No

outline the legislative and regulatory context of the organisation relevant to customer service Unassigned Yes No

describe organisational policy and procedures for customer service including handling customer complaints Unassigned Yes No

identify service standards and best practice models Unassigned Yes No

summarise public relations and product promotion Unassigned Yes No

outline techniques for dealing with customers including customers with specific needs Unassigned Yes No

explain techniques for solving complaints including the principles and techniques involved in the management and organisation of customer behaviour Unassigned Yes No

explain techniques for solving complaints including the principles and techniques involved in the management and organisation of customer needs research Unassigned Yes No

explain techniques for solving complaints including the principles and techniques involved in the management and organisation of customer relations Unassigned Yes No

explain techniques for solving complaints including the principles and techniques involved in the management and organisation of ongoing product and/or service quality Unassigned Yes No

explain techniques for solving complaints including the principles and techniques involved in the management and organisation of problem identification and resolution Unassigned Yes No

explain techniques for solving complaints including the principles and techniques involved in the management and organisation of quality customer service delivery Unassigned Yes No

explain techniques for solving complaints including the principles and techniques involved in the management and organisation of record keeping and management methods Unassigned Yes No

explain techniques for solving complaints including the principles and techniques involved in the management and organisation of strategies for monitoring, managing and introducing ways to improve customer service relationships Unassigned Yes No

explain techniques for solving complaints including the principles and techniques involved in the management and organisation of strategies to obtain customer feedback Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators Unassigned Yes No

develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements Unassigned Yes No

monitor, evaluate and provide feedback on performance and provide coaching or training, as needed Unassigned Yes No

reinforce excellence in performance through recognition and continuous feedback Unassigned Yes No

seek assistance from human resources specialists where appropriate Unassigned Yes No

keep records and documentation in accordance with the organisational performance management system Unassigned Yes No

outline relevant legislative and regulatory requirements Unassigned Yes No

outline relevant awards and certified agreements Unassigned Yes No

explain performance measurement systems utilised within the organisation Unassigned Yes No

explain unlawful dismissal rules and due process Unassigned Yes No

describe staff development options and information Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

collaboratively review performance development needs of individuals and teams Unassigned Yes No

plan professional development for individuals and teams that enhances organisational performance Unassigned Yes No

develop and implement learning plans Unassigned Yes No

liaise with training and development specialists Unassigned Yes No

recognise workplace achievement by giving feedback, recognition and rewards Unassigned Yes No

monitor and improve workplace learning Unassigned Yes No

record and report workplace learning outcomes Unassigned Yes No

explain how management of relationships can achieve a learning environment Unassigned Yes No

identify principles and techniques involved in the management and organisation of adult learning Unassigned Yes No

identify principles and techniques involved in the management and organisation of coaching and mentoring Unassigned Yes No

identify principles and techniques involved in the management and organisation of consultation and communication Unassigned Yes No

identify principles and techniques involved in the management and organisation of improvement strategies Unassigned Yes No

identify principles and techniques involved in the management and organisation of leadership Unassigned Yes No

identify principles and techniques involved in the management and organisation of learning environment and learning culture Unassigned Yes No

identify principles and techniques involved in the management and organisation of monitoring and reviewing workplace learning Unassigned Yes No

identify principles and techniques involved in the management and organisation of problem identification and resolution Unassigned Yes No

identify principles and techniques involved in the management and organisation of record keeping and management methods Unassigned Yes No

identify principles and techniques involved in the management and organisation of structured learning Unassigned Yes No

identify principles and techniques involved in the management and organisation of work-based learning Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

collaboratively plan and implement a health and wellbeing program Unassigned Yes No

develop an overall program management plan Unassigned Yes No

provide feedback to stakeholders on program responsibilities Unassigned Yes No

provide feedback to stakeholders on program milestones Unassigned Yes No

provide feedback to stakeholders on evaluation outcomes Unassigned Yes No

prepare policy documents Unassigned Yes No

provide appropriate support to relevant personal Unassigned Yes No

monitor and review program Unassigned Yes No

incorporate outcomes into organisational strategies Unassigned Yes No

identify a range of employee health issues and options for improving health outcomes Unassigned Yes No

locate and name relevant industry consultants Unassigned Yes No

outline steps to create a program management plan Unassigned Yes No

explain why it is important to monitor program progress Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

identify learning needs and plan and implement learning activities to enable personnel to use information or knowledge management system including providing human, financial and physical resources as required Unassigned Yes No

identify learning needs and plan and implement learning activities to enable personnel to use information or knowledge management system including use of coaching, mentoring, information sessions, workshops, training programs and e-learning as appropriate Unassigned Yes No

monitor performance and address issues and contingencies as they arise including accessing technical specialists as required Unassigned Yes No

monitor performance and address issues and contingencies as they arise including correct application of policies and procedures for the information or knowledge management system Unassigned Yes No

monitor performance and address issues and contingencies as they arise including alignment and effectiveness of the policies and procedures Unassigned Yes No

monitor performance and address issues and contingencies as they arise including effectiveness of information or knowledge management system for intended outcomes Unassigned Yes No

recommend improvements to systems, policies and practices as appropriate Unassigned Yes No

outline relevant legislation, codes of practice and national standards relevant to privacy, freedom of information and knowledge management Unassigned Yes No

explain organisational policies and procedures including records management Unassigned Yes No

explain organisational policies and procedures including information management Unassigned Yes No

explain organisational policies and procedures including customer service Unassigned Yes No

explain organisational policies and procedures including commercial confidentiality Unassigned Yes No

describe the organisational operations and existing data and information systems Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

establishing procedures and practices that foster innovation including collaborative work arrangements Unassigned Yes No

establishing procedures and practices that foster innovation including building team capacity to contribute to innovation Unassigned Yes No

establishing procedures and practices that foster innovation including providing formal and informal learning opportunities Unassigned Yes No

establishing procedures and practices that foster innovation including evaluating ideas Unassigned Yes No

establishing procedures and practices that foster innovation including celebration and promotion of innovation Unassigned Yes No

establishing procedures and practices that foster innovation including consultation Unassigned Yes No

establishing procedures and practices that foster innovation including respectful communications and sharing of ideas and feedback Unassigned Yes No

reinforcing the value of innovation to the vision and objectives of the organisation Unassigned Yes No

modelling behaviour including being receptive to ideas, giving constructive advice, evaluating own work, establishing and maintaining relationships based on mutual respect and trust, taking considered risks that provide opportunities for innovation Unassigned Yes No

evaluating how the physical environment can be enhanced to support innovation and collaboration and collaborating on ideas to make improvements including in the selection of physical resources and equipment, and the design, fit-out and decoration of the workspaces Unassigned Yes No

making changes to a workspace that will encourage innovation in at least one of design OR fit-out OR decoration Unassigned Yes No

explain the concepts and theories of innovation and how these link to innovation in practice Unassigned Yes No

explain the context for innovation in the workplace including core business values, overall objectives, broader environmental context and the need to ensure the value and benefit of innovative ideas and projects Unassigned Yes No

discuss the factors and tools that can motivate individuals to use creative thinking and apply innovative work practices Unassigned Yes No

research the legislative framework that impacts on operations in the relevant workplace context Unassigned Yes No

explain how different approaches to management and leadership can support or hinder innovation Unassigned Yes No

discuss typical challenges and barriers to innovation within teams and organisations and ways of overcoming these including rewarding and celebrating innovation, coaching and learning, modelling behaviour and managing the physical environment Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

establish, implement, maintain and evaluate a work health and safety (WHS) management system for a work area of an organisation in accordance with WHS legislation including policies, procedures and record keeping Unassigned Yes No

ensure organisational WHS compliance Unassigned Yes No

establish, implement, maintain and evaluate effective and compliant participation arrangements for managing WHS including identifying duty holders, identifying and approving the required resources and developing and implementing a training program Unassigned Yes No

establish, implement, maintain and evaluate procedures for effectively identifying hazards, and assessing and controlling risks using the hierarchy of risk control Unassigned Yes No

provide information and complete documentation for a WHS management system Unassigned Yes No

identify requirements for and request expert WHS advice Unassigned Yes No

identify and detail relevant WHS Acts, regulations and codes of practice Unassigned Yes No

specify relevant WHS organisational policies, procedures, programs and practices Unassigned Yes No

explain hazard identification and risk-management processes Unassigned Yes No

describe the hierarchy of risk control and how it is applied in the workplace Unassigned Yes No

specify in-house and WHS legislative reporting requirements Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

analyse information from a range of sources to identify the scope and context of the risk management process including stakeholder analysis Unassigned Yes No

analyse information from a range of sources to identify the scope and context of the risk management process including political, economic, social, legal, technological and policy context Unassigned Yes No

analyse information from a range of sources to identify the scope and context of the risk management process including current arrangements Unassigned Yes No

analyse information from a range of sources to identify the scope and context of the risk management process including objectives and critical success factors for the area included in scope Unassigned Yes No

analyse information from a range of sources to identify the scope and context of the risk management process including risks that may apply to scope Unassigned Yes No

consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes Unassigned Yes No

develop and implement an action plan to treat risks Unassigned Yes No

monitor and evaluate the action plan and risk management process Unassigned Yes No

maintain documentation Unassigned Yes No

outline the purpose and key elements of current risk management standards Unassigned Yes No

outline the legislative and regulatory context of the organisation in relation to risk management Unassigned Yes No

outline organisational policies, procedures and processes for risk management Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

apply conventions and procedures for formal and informal meetings including developing and distributing agendas and papers Unassigned Yes No

apply conventions and procedures for formal and informal meetings including identifying and inviting meeting participants Unassigned Yes No

apply conventions and procedures for formal and informal meetings including organising and confirming meeting arrangements Unassigned Yes No

apply conventions and procedures for formal and informal meetings including running the meeting and following up Unassigned Yes No

organise, take part in and chair a meeting Unassigned Yes No

record and store meeting documentation Unassigned Yes No

follow organisational policies and procedures Unassigned Yes No

outline meeting terminology, structures, arrangements Unassigned Yes No

outline responsibilities of the chairperson and explain group dynamics in relation to managing meetings Unassigned Yes No

describe options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams Unassigned Yes No

identify the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

work with relevant personnel and stakeholders to identify administrative system improvements Unassigned Yes No

document necessary requirements or modifications Unassigned Yes No

provide training and support for staff to use the new or modified system Unassigned Yes No

monitor the new system and identify future improvements and staff training needs Unassigned Yes No

summarise relevant legislative and organisational policies and procedures for reviewing administrative systems Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents Unassigned Yes No

establish documentation standards to meet organisational requirements Unassigned Yes No

design, test and amend document templates Unassigned Yes No

develop and implement documentation and training to support use of standard templates and macros Unassigned Yes No

monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements Unassigned Yes No

describe document production processes Unassigned Yes No

identify costs involved with the implementation of standard documentation Unassigned Yes No

explain the software applications relevant to document design and development in the organisation Unassigned Yes No

identify key provisions of relevant legislation and regulations, codes and standards affecting document production Unassigned Yes No

outline organisational policies and procedures relating to document production Unassigned Yes No

list sources of expertise available externally to the organisation or workgroup Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

define the parameters of the project including project scope Unassigned Yes No

define the parameters of the project including project stakeholders, including own responsibilities Unassigned Yes No

define the parameters of the project including relationship of project to organisational objectives and other projects Unassigned Yes No

define the parameters of the project including reporting requirements Unassigned Yes No

define the parameters of the project including resource requirements Unassigned Yes No

use project management tools to develop and implement a project plan including deliverables Unassigned Yes No

use project management tools to develop and implement a project plan including work breakdown Unassigned Yes No

use project management tools to develop and implement a project plan including budget and allocation of resources Unassigned Yes No

use project management tools to develop and implement a project plan including timelines Unassigned Yes No

use project management tools to develop and implement a project plan including risk management Unassigned Yes No

use project management tools to develop and implement a project plan including recordkeeping and reporting Unassigned Yes No

consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project Unassigned Yes No

provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project Unassigned Yes No

finalise the project including documentation, sign-offs and reporting Unassigned Yes No

review and document the project outcomes Unassigned Yes No

give examples of project management tools and how they contribute to a project Unassigned Yes No

outline types of documents and other sources of information commonly used in defining the parameters of a project Unassigned Yes No

explain processes for identifying and managing risk in a project Unassigned Yes No

outline the organisation's mission, goals, objectives and operations and how the project relates to them Unassigned Yes No

explain the organisation's procedures and processes that are relevant to managing a project including lines of authority and approvals Unassigned Yes No

explain the organisation's procedures and processes that are relevant to managing a project including quality assurance Unassigned Yes No

explain the organisation's procedures and processes that are relevant to managing a project including human resources Unassigned Yes No

explain the organisation's procedures and processes that are relevant to managing a project including budgets and finance Unassigned Yes No

explain the organisation's procedures and processes that are relevant to managing a project including recordkeeping Unassigned Yes No

explain the organisation's procedures and processes that are relevant to managing a project including reporting Unassigned Yes No

outline the legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

facilitate effective contributions to and communications about continuous improvement processes and outcomes Unassigned Yes No

address sustainability requirements Unassigned Yes No

incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes Unassigned Yes No

capture insights, experiences and ideas for improvements and incorporate them into the organisation’s knowledge management systems and future planning Unassigned Yes No

explain how systems and procedures can support effective continuous improvement Unassigned Yes No

explain how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

implement continuous improvement systems and provide mentoring and coaching support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes Unassigned Yes No

implement processes to inform team members about savings and productivity/service improvements achievements Unassigned Yes No

communicate effectively to support the continuous improvement system and implementation of improvements Unassigned Yes No

apply continuous improvement to customer services including internal and external customers Unassigned Yes No

implement, monitor and adjust improvement plans, processes and procedures to improve performance Unassigned Yes No

document performance to identify further opportunities for improvement Unassigned Yes No

manage records and reports within the organisation’s systems and procedures Unassigned Yes No

give examples of continuous improvement processes Unassigned Yes No

list typical areas of need for coaching and mentoring to support continuous improvement Unassigned Yes No

explain how change management techniques can support continuous improvement and initiative Unassigned Yes No

identify the organisation’s systems and data that can be used for benchmarking and monitoring performance for continuous improvement Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others Unassigned Yes No

identify workplace situations and environments that may trigger an emotional response Unassigned Yes No

model behaviours that demonstrate management of emotions Unassigned Yes No

recognise the impact that cultural behaviours and beliefs may have on workplace interactions Unassigned Yes No

recognise and respond to the emotional states of others Unassigned Yes No

use emotional intelligence of self and others to enhance team performance Unassigned Yes No

promote the development of emotional intelligence in others Unassigned Yes No

Demonstrates the Key features of emotional intelligence principles and strategies Unassigned Yes No

Demonstrates the Key elements of the relationship between emotionally effective people and the attainment of business objectives Unassigned Yes No

Demonstrates the Key strategies for communicating with a diverse workforce which has varying cultural expressions of emotion Unassigned Yes No

Demonstrates the Key features of emotional intelligence in the context of building workplace relationships Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

develop and/or implement processes to manage ideas and information including communicating information to support others to achieve work responsibilities Unassigned Yes No

develop and/or implement processes to manage ideas and information including facilitating employees' contributions to consultation on work issues Unassigned Yes No

develop and/or implement processes to manage ideas and information including providing feedback on the outcomes of consultations Unassigned Yes No

develop and/or implement processes to manage ideas and information including resolution of issues raised or referral to relevant personnel Unassigned Yes No

establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to Unassigned Yes No

provide leadership through own behaviour including professional conduct that promotes trust with internal and external contacts Unassigned Yes No

provide leadership through own behaviour including adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment Unassigned Yes No

plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation Unassigned Yes No

develop and/or implement processes and systems to manage difficulties including identifying and resolving conflicts and other difficulties according to organisational policies and procedures Unassigned Yes No

develop and/or implement processes and systems to manage difficulties including planning how to address difficulties Unassigned Yes No

develop and/or implement processes and systems to manage difficulties including providing guidance, counselling and support to assist co-workers in resolving their work difficulties Unassigned Yes No

explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution Unassigned Yes No

outline legislation relevant to managing effective workplace relationships Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

review organisational policies to determine information that may be subject to confidentiality Unassigned Yes No

negotiate and present persuasively Unassigned Yes No

identify relevant stakeholder groups Unassigned Yes No

communicate clearly with key stakeholders to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience Unassigned Yes No

prepare for, participate in, and lead meetings to obtain outcomes Unassigned Yes No

prepare and make presentations to groups of people including identifying suitable forums for presentations Unassigned Yes No

prepare and make presentations to groups of people including presenting reliable information Unassigned Yes No

prepare and make presentations to groups of people including designing the presentation to meet the needs of the audience Unassigned Yes No

prepare and make presentations to groups of people including answering questions Unassigned Yes No

Demonstrates the Key industry, media and government organisations, events and communication channels that are relevant to the organisation Unassigned Yes No

Demonstrates the Key principles of cross-cultural communication Unassigned Yes No

Demonstrates the Key features of various techniques for negotiation, mediation, conflict resolution and incident de-escalation Unassigned Yes No

Demonstrates the Key features of structured and inclusive meeting procedures Unassigned Yes No

Demonstrates the Key features of relevant organisational objectives Unassigned Yes No

Demonstrates the Key features of relevant organisational policies and procedures, including in relation to the confidentiality of information Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes resource requirements Unassigned Yes No

develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes key performance indicators Unassigned Yes No

develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes monitoring processes Unassigned Yes No

develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes contingency plans Unassigned Yes No

communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams Unassigned Yes No

develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including recruiting, inducting and developing personnel Unassigned Yes No

develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including acquiring physical resources and services Unassigned Yes No

develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including protecting intellectual property Unassigned Yes No

develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including making variations to the plan Unassigned Yes No

develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including monitoring and documenting performance Unassigned Yes No

describe models and methods for operational plans Unassigned Yes No

explain the role of an operational plan in achieving the organisation’s objectives Unassigned Yes No

explain budgeting processes Unassigned Yes No

list alternative approaches to developing key performance indicators to meet business objectives Unassigned Yes No

outline the legislative and regulatory context relevant to the operational plan of the organisation Unassigned Yes No

outline the organisation’s policies, practices and procedures that directly relate to the operational plan Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals in minimising resource use Unassigned Yes No

scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals in resource efficiency Unassigned Yes No

scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals in reducing toxic material and hazardous chemical use Unassigned Yes No

scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals in employing life cycle management approaches Unassigned Yes No

scope & develop organisational policies & procedures that comply with legislative requirements & support the organisation’s sustainability goals in develop & implement strategies to achieve the operational plan within the organisation’s policies, practices & procedures including recruiting, inducting & developing personnel Unassigned Yes No

plan and implement sustainability policy and procedures including agreed outcomes Unassigned Yes No

plan and implement sustainability policy and procedures including performance indicators Unassigned Yes No

plan and implement sustainability policy and procedures including activities to be undertaken Unassigned Yes No

plan and implement sustainability policy and procedures including assigned responsibilities Unassigned Yes No

plan and implement sustainability policy and procedures including record keeping, review and improvement processes Unassigned Yes No

consult and communicate with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement Unassigned Yes No

review and improve sustainability policies Unassigned Yes No

outline the environmental or sustainability legislation, regulations and codes of practice applicable to the organisation Unassigned Yes No

identify internal and external sources of information and explain how they can be used to plan and develop the organisation’s sustainability policy Unassigned Yes No

explain policy development processes and practices Unassigned Yes No

outline organisational systems and procedures that relate to sustainability Unassigned Yes No

outline typical barriers to implementing policies and procedures in an organisation and possible strategies to address them Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

use financial skills to work with and interpret budgets, ageing summaries, cash flow, petty cash, Goods and Services Tax (GST), and profit and loss statements Unassigned Yes No

communicate with relevant people to clarify budget/financial plans, negotiate changes and disseminate information Unassigned Yes No

prepare, implement and modify financial contingency plans Unassigned Yes No

monitor expenditure and control costs Unassigned Yes No

support and monitor team members Unassigned Yes No

report on budget and expenditure Unassigned Yes No

review and make recommendations for improvements to financial processes Unassigned Yes No

meet record keeping requirements for the Australian Taxation Office (ATO) and for auditing purposes Unassigned Yes No

describe basic accounting principles Unassigned Yes No

identify and explain the relevant legislation and current requirements of the Australian Taxation Office, including the Goods and Services Tax (GST) Unassigned Yes No

explain the key requirements for financial record keeping and auditing Unassigned Yes No

describe the principles and techniques involved in managing budgeting Unassigned Yes No

describe the principles and techniques involved in managing cash flows Unassigned Yes No

describe the principles and techniques involved in managing electronic spreadsheets Unassigned Yes No

describe the principles and techniques involved in managing GST Unassigned Yes No

describe the principles and techniques involved in managing ledgers and financial statements Unassigned Yes No

describe the principles and techniques involved in managing profit and loss statements Unassigned Yes No

PART A above is correct (else go to PART B below) Unassigned Yes No

Optional Comments

prepare and deliver presentations related to occupation or area of interest which demonstrate the use of effective presentation strategies and communication principles Unassigned Yes No

prepare and deliver presentations related to occupation or area of interest which demonstrate the use of aids and materials to support the presentation Unassigned Yes No

select and implement methods to review the effectiveness of own presentation and document any changes which would improve future presentations Unassigned Yes No

identify information collection methods that will support review and feedback of presentations Unassigned Yes No

identify regulatory and organisational obligations and requirements relevant to presentations Unassigned Yes No

describe the principles of effective communication Unassigned Yes No

describe the range of presentation aids and materials available to support presentations Unassigned Yes No