AQF 5 LMB Referee Report - Diploma Contact Details Please provide the name of the client Please provide your name Please provide your Position or Title Years & Months you have known the client Category (employer, supervisor, peer, specialist etc) Workplace Name Workplace Address Please provide a contact number Please provide your email Please re-type your email Instructions This form is used to confirm what the client “can” do. Please verify those things that have been demonstrated to you through direct observation, reporting processes or witnesses. Your participation provides valuable evidence for the client. This process can be endorsed by employers, supervisors, peers or specialists. This form covers a number of workplace standards of performance. These standards represent the correct application of certain skills and knowledge within the workplace in order to gain a successful outcome. Each of these standards of performance consist of a PART A and PART B response. PART A is a general description of the standard and the essential outcomes to be successful. PART B is a breakdown of actual skills and knowledge that underpins those outcomes in PART A. PLEASE NOTE: YES means that they can do that certain thing. NO means that they cannot do that certain thing OR they have not yet had the opportunity to demonstrate it. If you answer YES to PART A then DO NOT complete PART B. If you answer NO to PART A then complete PART B for things that the client can do. In short, if they do not have the overall outcome for PART A they may still be able to do certain things in PART B. Each standard will provide an opportunity for comment. Thank you for acting as the referee for our client. 01 BSBWOR501 Manage personal work priorities and professional development Organise information, prioritise tasks and supervise others while demonstrating a suitable work ethic. Able to: 1. Establish personal work goals 2. Set and meet own work priorities 3. Develop and maintain professional competence PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B use business technology to create and use systems and processes to organise and prioritise tasks and commitments Unassigned Yes No measure and maintain personal work performance including assessing competency against competency standards and seeking feedback Unassigned Yes No maintain an appropriate work-life balance to manage personal health and stress Unassigned Yes No participate in networks Unassigned Yes No develop a personal development plan which includes career objectives and an action plan Unassigned Yes No develop new skills Unassigned Yes No explain principles and techniques involved in the management and organisation of performance measurement Unassigned Yes No explain principles and techniques involved in the management and organisation of personal behaviour, self-awareness and personality traits identification Unassigned Yes No explain principles and techniques involved in the management and organisation of a personal development plan Unassigned Yes No explain principles and techniques involved in the management and organisation of personal goal setting Unassigned Yes No explain principles and techniques involved in the management and organisation of time Unassigned Yes No discuss management development opportunities and options for self Unassigned Yes No describe methods for achieving a healthy work-life balance Unassigned Yes No outline organisation’s policies, plans and procedures Unassigned Yes No explain types of learning style/s and how they relate to the individual Unassigned Yes No describe types of work methods and practices that can improve personal performance Unassigned Yes No 02 BSBWOR502 Lead and manage team effectiveness Lead teams, build a positive culture, engage with management and use complex and diverse workplace methods and procedures. Exercises discretion, judgement and a range of problem solving and decision making strategies. Able to: 1. Establish team performance plan 2. Develop and facilitate team cohesion 3. Facilitate teamwork 4. Liaise with stakeholders PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B use leadership techniques and strategies to facilitate team cohesion and work outcomes including encouraging and fostering shared understanding of purpose, roles and responsibilities Unassigned Yes No use leadership techniques and strategies to facilitate team cohesion and work outcomes including identifying and resolving problems Unassigned Yes No use leadership techniques and strategies to facilitate team cohesion and work outcomes including providing feedback to encourage, value and reward others Unassigned Yes No use leadership techniques and strategies to facilitate team cohesion and work outcomes including modelling desired behaviour and practices Unassigned Yes No develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities Unassigned Yes No establish processes to address issues and resolve performance issues Unassigned Yes No support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed Unassigned Yes No develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders Unassigned Yes No communicate effectively with a range of stakeholders about team performance plans and team performance Unassigned Yes No facilitate two-way flow of information between team and management relevant to team performance Unassigned Yes No evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders Unassigned Yes No explain how group dynamics can support or hinder team performance Unassigned Yes No outline strategies that can support team cohesion, participation and performance Unassigned Yes No explain strategies for gaining consensus Unassigned Yes No explain issue resolution strategies Unassigned Yes No 03 BSBCUS501 Manage quality customer service Manage organisational systems relevant to their area to deliver products and or services to expected organisational standards. Supervises quality outcomes to internal and external customers or clients. Exercises discretion, judgement and a range of problem solving and decision making strategies. Able to: 1 Plan to meet internal and external customer requirements 2 Ensure delivery of quality products and services 3 Monitor, adjust and review customer service PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B develop and manage organisational systems for quality customer service Unassigned Yes No develop and review plans, policies and procedures for delivering and monitoring quality customer service Unassigned Yes No implement policies and procedures to ensure quality customer service Unassigned Yes No solve complex customer complaints and system problems that lead to poor customer service Unassigned Yes No monitor and assist teams to meet customer service requirements Unassigned Yes No develop, procure and use human and physical resources to support quality customer service delivery Unassigned Yes No outline the legislative and regulatory context of the organisation relevant to customer service Unassigned Yes No describe organisational policy and procedures for customer service including handling customer complaints Unassigned Yes No identify service standards and best practice models Unassigned Yes No summarise public relations and product promotion Unassigned Yes No outline techniques for dealing with customers including customers with specific needs Unassigned Yes No explain techniques for solving complaints including the principles and techniques involved in the management and organisation of customer behaviour Unassigned Yes No explain techniques for solving complaints including the principles and techniques involved in the management and organisation of customer needs research Unassigned Yes No explain techniques for solving complaints including the principles and techniques involved in the management and organisation of customer relations Unassigned Yes No explain techniques for solving complaints including the principles and techniques involved in the management and organisation of ongoing product and/or service quality Unassigned Yes No explain techniques for solving complaints including the principles and techniques involved in the management and organisation of problem identification and resolution Unassigned Yes No explain techniques for solving complaints including the principles and techniques involved in the management and organisation of quality customer service delivery Unassigned Yes No explain techniques for solving complaints including the principles and techniques involved in the management and organisation of record keeping and management methods Unassigned Yes No explain techniques for solving complaints including the principles and techniques involved in the management and organisation of strategies for monitoring, managing and introducing ways to improve customer service relationships Unassigned Yes No explain techniques for solving complaints including the principles and techniques involved in the management and organisation of strategies to obtain customer feedback Unassigned Yes No 04 BSBMGT502 Manage people performance Manage subordinate staff with performance management planning, key performance indicators (KPIs or agreed goals), coaching and feedback. Supervises work allocation, performance review, the reward of excellence and continuous improvement. Able to: 1. Allocate work 2. Assess performance 3. Provide feedback 4. Manage follow up PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators Unassigned Yes No develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements Unassigned Yes No monitor, evaluate and provide feedback on performance and provide coaching or training, as needed Unassigned Yes No reinforce excellence in performance through recognition and continuous feedback Unassigned Yes No seek assistance from human resources specialists where appropriate Unassigned Yes No keep records and documentation in accordance with the organisational performance management system Unassigned Yes No outline relevant legislative and regulatory requirements Unassigned Yes No outline relevant awards and certified agreements Unassigned Yes No explain performance measurement systems utilised within the organisation Unassigned Yes No explain unlawful dismissal rules and due process Unassigned Yes No describe staff development options and information Unassigned Yes No 05 BSBLED501 Develop a workplace learning environment Support the development of a learning environment to merge work and learning. Exercises discretion, judgement and a range of problem solving and decision making strategies. Able to: 1. Create learning opportunities 2. Facilitate and promote learning 3. Monitor and improve learning effectiveness PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B collaboratively review performance development needs of individuals and teams Unassigned Yes No plan professional development for individuals and teams that enhances organisational performance Unassigned Yes No develop and implement learning plans Unassigned Yes No liaise with training and development specialists Unassigned Yes No recognise workplace achievement by giving feedback, recognition and rewards Unassigned Yes No monitor and improve workplace learning Unassigned Yes No record and report workplace learning outcomes Unassigned Yes No explain how management of relationships can achieve a learning environment Unassigned Yes No identify principles and techniques involved in the management and organisation of adult learning Unassigned Yes No identify principles and techniques involved in the management and organisation of coaching and mentoring Unassigned Yes No identify principles and techniques involved in the management and organisation of consultation and communication Unassigned Yes No identify principles and techniques involved in the management and organisation of improvement strategies Unassigned Yes No identify principles and techniques involved in the management and organisation of leadership Unassigned Yes No identify principles and techniques involved in the management and organisation of learning environment and learning culture Unassigned Yes No identify principles and techniques involved in the management and organisation of monitoring and reviewing workplace learning Unassigned Yes No identify principles and techniques involved in the management and organisation of problem identification and resolution Unassigned Yes No identify principles and techniques involved in the management and organisation of record keeping and management methods Unassigned Yes No identify principles and techniques involved in the management and organisation of structured learning Unassigned Yes No identify principles and techniques involved in the management and organisation of work-based learning Unassigned Yes No 06 BSBLED502 Manage programs that promote personal effectiveness Manage health and wellbeing programs or activities relevant to their area, though not necessarily delivering it directly. The range of programs could include physical conditioning or exercise, stress management, quit smoking or weight loss. The role could include human resource managers, diversity program facilitators, frontline managers or specialists in work-life balance. Able to: 1. Research and analyse employee health issues 2. Plan health and wellbeing program 3. Implement, administer and monitor program 4. Evaluate program PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B collaboratively plan and implement a health and wellbeing program Unassigned Yes No develop an overall program management plan Unassigned Yes No provide feedback to stakeholders on program responsibilities Unassigned Yes No provide feedback to stakeholders on program milestones Unassigned Yes No provide feedback to stakeholders on evaluation outcomes Unassigned Yes No prepare policy documents Unassigned Yes No provide appropriate support to relevant personal Unassigned Yes No monitor and review program Unassigned Yes No incorporate outcomes into organisational strategies Unassigned Yes No identify a range of employee health issues and options for improving health outcomes Unassigned Yes No locate and name relevant industry consultants Unassigned Yes No outline steps to create a program management plan Unassigned Yes No explain why it is important to monitor program progress Unassigned Yes No 07 BSBINM501 Manage an information or knowledge management system Organise training in the use of information or knowledge management systems and responsible for organisational information and knowledge retention and accessibility for continuous improvement. Able to: 1 Organise learning to use information or knowledge management system 2 Manage use of information or knowledge management system 3 Review use of information or knowledge management system PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B identify learning needs and plan and implement learning activities to enable personnel to use information or knowledge management system including providing human, financial and physical resources as required Unassigned Yes No identify learning needs and plan and implement learning activities to enable personnel to use information or knowledge management system including use of coaching, mentoring, information sessions, workshops, training programs and e-learning as appropriate Unassigned Yes No monitor performance and address issues and contingencies as they arise including accessing technical specialists as required Unassigned Yes No monitor performance and address issues and contingencies as they arise including correct application of policies and procedures for the information or knowledge management system Unassigned Yes No monitor performance and address issues and contingencies as they arise including alignment and effectiveness of the policies and procedures Unassigned Yes No monitor performance and address issues and contingencies as they arise including effectiveness of information or knowledge management system for intended outcomes Unassigned Yes No recommend improvements to systems, policies and practices as appropriate Unassigned Yes No outline relevant legislation, codes of practice and national standards relevant to privacy, freedom of information and knowledge management Unassigned Yes No explain organisational policies and procedures including records management Unassigned Yes No explain organisational policies and procedures including information management Unassigned Yes No explain organisational policies and procedures including customer service Unassigned Yes No explain organisational policies and procedures including commercial confidentiality Unassigned Yes No describe the organisational operations and existing data and information systems Unassigned Yes No 08 BSBINN502 Build and sustain an innovative work environment Create a workplace to support innovative practices that influence the organisation. A leader or manager in the organisation, sector or community as an employee, external contractor, team supervisor or specialist group. Able to: 1 Lead innovation by example 2 Establish work practices that support innovation 3 Promote innovation 4 Create a physical environment which supports innovation 5 Provide learning opportunities PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B establishing procedures and practices that foster innovation including collaborative work arrangements Unassigned Yes No establishing procedures and practices that foster innovation including building team capacity to contribute to innovation Unassigned Yes No establishing procedures and practices that foster innovation including providing formal and informal learning opportunities Unassigned Yes No establishing procedures and practices that foster innovation including evaluating ideas Unassigned Yes No establishing procedures and practices that foster innovation including celebration and promotion of innovation Unassigned Yes No establishing procedures and practices that foster innovation including consultation Unassigned Yes No establishing procedures and practices that foster innovation including respectful communications and sharing of ideas and feedback Unassigned Yes No reinforcing the value of innovation to the vision and objectives of the organisation Unassigned Yes No modelling behaviour including being receptive to ideas, giving constructive advice, evaluating own work, establishing and maintaining relationships based on mutual respect and trust, taking considered risks that provide opportunities for innovation Unassigned Yes No evaluating how the physical environment can be enhanced to support innovation and collaboration and collaborating on ideas to make improvements including in the selection of physical resources and equipment, and the design, fit-out and decoration of the workspaces Unassigned Yes No making changes to a workspace that will encourage innovation in at least one of design OR fit-out OR decoration Unassigned Yes No explain the concepts and theories of innovation and how these link to innovation in practice Unassigned Yes No explain the context for innovation in the workplace including core business values, overall objectives, broader environmental context and the need to ensure the value and benefit of innovative ideas and projects Unassigned Yes No discuss the factors and tools that can motivate individuals to use creative thinking and apply innovative work practices Unassigned Yes No research the legislative framework that impacts on operations in the relevant workplace context Unassigned Yes No explain how different approaches to management and leadership can support or hinder innovation Unassigned Yes No discuss typical challenges and barriers to innovation within teams and organisations and ways of overcoming these including rewarding and celebrating innovation, coaching and learning, modelling behaviour and managing the physical environment Unassigned Yes No 09 BSBWHS501 Ensure a safe workplace Establish, maintain and evaluate the organisation’s WHS / OHS policies, procedures and programs within their relevant work area and in accordance with applicable legislative requirements and compliances. A manager working in a range of contexts or with WHS responsibility as part of their broader managerial role. Able to: 1 Establish a WHS management system in a work area 2 Establish and maintain effective and compliant participation arrangements for managing WHS in a work area 3 Establish and maintain procedures for effectively identifying hazards, and assessing and controlling risks in a work area 4 Evaluate and maintain a work area WHS management system PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B establish, implement, maintain and evaluate a work health and safety (WHS) management system for a work area of an organisation in accordance with WHS legislation including policies, procedures and record keeping Unassigned Yes No ensure organisational WHS compliance Unassigned Yes No establish, implement, maintain and evaluate effective and compliant participation arrangements for managing WHS including identifying duty holders, identifying and approving the required resources and developing and implementing a training program Unassigned Yes No establish, implement, maintain and evaluate procedures for effectively identifying hazards, and assessing and controlling risks using the hierarchy of risk control Unassigned Yes No provide information and complete documentation for a WHS management system Unassigned Yes No identify requirements for and request expert WHS advice Unassigned Yes No identify and detail relevant WHS Acts, regulations and codes of practice Unassigned Yes No specify relevant WHS organisational policies, procedures, programs and practices Unassigned Yes No explain hazard identification and risk-management processes Unassigned Yes No describe the hierarchy of risk control and how it is applied in the workplace Unassigned Yes No specify in-house and WHS legislative reporting requirements Unassigned Yes No 10 BSBRSK501 Manage risk Manage risks in a range of organisational contexts, specialist in-house areas or sector settings. Not necessarily the direct supervisor of others but whose authorised decisions can affect the organisation. Able to: 1. Establish risk context 2. Identify risks 3. Analyse risks 4. Select and implement treatments PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B analyse information from a range of sources to identify the scope and context of the risk management process including stakeholder analysis Unassigned Yes No analyse information from a range of sources to identify the scope and context of the risk management process including political, economic, social, legal, technological and policy context Unassigned Yes No analyse information from a range of sources to identify the scope and context of the risk management process including current arrangements Unassigned Yes No analyse information from a range of sources to identify the scope and context of the risk management process including objectives and critical success factors for the area included in scope Unassigned Yes No analyse information from a range of sources to identify the scope and context of the risk management process including risks that may apply to scope Unassigned Yes No consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes Unassigned Yes No develop and implement an action plan to treat risks Unassigned Yes No monitor and evaluate the action plan and risk management process Unassigned Yes No maintain documentation Unassigned Yes No outline the purpose and key elements of current risk management standards Unassigned Yes No outline the legislative and regulatory context of the organisation in relation to risk management Unassigned Yes No outline organisational policies, procedures and processes for risk management Unassigned Yes No 16 BSBADM502 Manage meetings Manage a range of meetings (or formal briefings etc) including its preparation, conduct, documentation (such as minutes, recordings or orders) and reporting of its outcomes. Includes administrative tasks such as providing agendas, briefing notes and warning orders etc before the event. Able to: 1 Prepare for meetings 2 Conduct meetings 3 Follow up meetings PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B apply conventions and procedures for formal and informal meetings including developing and distributing agendas and papers Unassigned Yes No apply conventions and procedures for formal and informal meetings including identifying and inviting meeting participants Unassigned Yes No apply conventions and procedures for formal and informal meetings including organising and confirming meeting arrangements Unassigned Yes No apply conventions and procedures for formal and informal meetings including running the meeting and following up Unassigned Yes No organise, take part in and chair a meeting Unassigned Yes No record and store meeting documentation Unassigned Yes No follow organisational policies and procedures Unassigned Yes No outline meeting terminology, structures, arrangements Unassigned Yes No outline responsibilities of the chairperson and explain group dynamics in relation to managing meetings Unassigned Yes No describe options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams Unassigned Yes No identify the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas Unassigned Yes No 17 BSBADM504 Plan and implement administrative systems Plan or review administration and procedures for their relevant work area. Able to: 1 Plan for the new or modified administrative system 2 Implement new or modified administrative system 3 Monitor administrative system PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B work with relevant personnel and stakeholders to identify administrative system improvements Unassigned Yes No document necessary requirements or modifications Unassigned Yes No provide training and support for staff to use the new or modified system Unassigned Yes No monitor the new system and identify future improvements and staff training needs Unassigned Yes No summarise relevant legislative and organisational policies and procedures for reviewing administrative systems Unassigned Yes No 18 BSBADM506 Manage business document design and development Design and create documents to the required standards for their relevant work area using available software. Able to: 1 Establish documentation standards 2 Manage template design and development 3 Develop standard text for documents 4 Develop and implement strategies to ensure the use of standard documentation 5 Develop and implement strategies for maintenance and continuous improvement of standard documentation PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents Unassigned Yes No establish documentation standards to meet organisational requirements Unassigned Yes No design, test and amend document templates Unassigned Yes No develop and implement documentation and training to support use of standard templates and macros Unassigned Yes No monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements Unassigned Yes No describe document production processes Unassigned Yes No identify costs involved with the implementation of standard documentation Unassigned Yes No explain the software applications relevant to document design and development in the organisation Unassigned Yes No identify key provisions of relevant legislation and regulations, codes and standards affecting document production Unassigned Yes No outline organisational policies and procedures relating to document production Unassigned Yes No list sources of expertise available externally to the organisation or workgroup Unassigned Yes No 41 BSBPMG522 Undertake project work Undertake a straightforward project or part of a larger project. Includes project plan development, administration, monitoring, finalisation and lessons learned review. The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable. Able to: 1. Define project 2. Develop project plan 3. Administer and monitor project 4. Finalise project 5. Review project PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B define the parameters of the project including project scope Unassigned Yes No define the parameters of the project including project stakeholders, including own responsibilities Unassigned Yes No define the parameters of the project including relationship of project to organisational objectives and other projects Unassigned Yes No define the parameters of the project including reporting requirements Unassigned Yes No define the parameters of the project including resource requirements Unassigned Yes No use project management tools to develop and implement a project plan including deliverables Unassigned Yes No use project management tools to develop and implement a project plan including work breakdown Unassigned Yes No use project management tools to develop and implement a project plan including budget and allocation of resources Unassigned Yes No use project management tools to develop and implement a project plan including timelines Unassigned Yes No use project management tools to develop and implement a project plan including risk management Unassigned Yes No use project management tools to develop and implement a project plan including recordkeeping and reporting Unassigned Yes No consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project Unassigned Yes No provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project Unassigned Yes No finalise the project including documentation, sign-offs and reporting Unassigned Yes No review and document the project outcomes Unassigned Yes No give examples of project management tools and how they contribute to a project Unassigned Yes No outline types of documents and other sources of information commonly used in defining the parameters of a project Unassigned Yes No explain processes for identifying and managing risk in a project Unassigned Yes No outline the organisation's mission, goals, objectives and operations and how the project relates to them Unassigned Yes No explain the organisation's procedures and processes that are relevant to managing a project including lines of authority and approvals Unassigned Yes No explain the organisation's procedures and processes that are relevant to managing a project including quality assurance Unassigned Yes No explain the organisation's procedures and processes that are relevant to managing a project including human resources Unassigned Yes No explain the organisation's procedures and processes that are relevant to managing a project including budgets and finance Unassigned Yes No explain the organisation's procedures and processes that are relevant to managing a project including recordkeeping Unassigned Yes No explain the organisation's procedures and processes that are relevant to managing a project including reporting Unassigned Yes No outline the legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements Unassigned Yes No 46 BSBMGT516 Facilitate continuous improvement Lead and manage continuous improvement through systems to analyse information to adjust performance include improvements. Operating within their relevant work area or across the organisation while exercising discretion and judgement during stages of problem-solving and decision-making. Able to: 1. Lead continuous improvement systems and processes 2. Monitor and adjust performance strategies 3. Manage opportunities for further improvement PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B facilitate effective contributions to and communications about continuous improvement processes and outcomes Unassigned Yes No address sustainability requirements Unassigned Yes No incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes Unassigned Yes No capture insights, experiences and ideas for improvements and incorporate them into the organisation’s knowledge management systems and future planning Unassigned Yes No explain how systems and procedures can support effective continuous improvement Unassigned Yes No explain how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability Unassigned Yes No 47 BSBMGT403 Implement continuous improvement Implement continuous improvement systems and processes within their relevant work area in order to encourage team participation for further improvements. Work is within routine and non-routine methods and procedures requiring planning, evaluation, leadership and guidance of others. Able to: 1. Implement continuous improvement systems and processes 2. Monitor and review performance 3. Provide opportunities for further improvement PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B implement continuous improvement systems and provide mentoring and coaching support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes Unassigned Yes No implement processes to inform team members about savings and productivity/service improvements achievements Unassigned Yes No communicate effectively to support the continuous improvement system and implementation of improvements Unassigned Yes No apply continuous improvement to customer services including internal and external customers Unassigned Yes No implement, monitor and adjust improvement plans, processes and procedures to improve performance Unassigned Yes No document performance to identify further opportunities for improvement Unassigned Yes No manage records and reports within the organisation’s systems and procedures Unassigned Yes No give examples of continuous improvement processes Unassigned Yes No list typical areas of need for coaching and mentoring to support continuous improvement Unassigned Yes No explain how change management techniques can support continuous improvement and initiative Unassigned Yes No identify the organisation’s systems and data that can be used for benchmarking and monitoring performance for continuous improvement Unassigned Yes No 48 BSBLDR511 Develop and use emotional intelligence Use emotional intelligence (EI) to increase self-awareness, self-management, social awareness and relationship management in their workplace. Includes identifying own emotional impact on others, interpreting the emotional strengths and weaknesses of others, promoting EI in others and using EI to maximise team performance. Able to: 1. Identify the impact of own emotions on others in the workplace 2. Recognise and appreciate the emotional strengths and weaknesses of others 3. Promote the development of emotional intelligence in others 4. Utilise emotional intelligence to maximise team outcomes PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others Unassigned Yes No identify workplace situations and environments that may trigger an emotional response Unassigned Yes No model behaviours that demonstrate management of emotions Unassigned Yes No recognise the impact that cultural behaviours and beliefs may have on workplace interactions Unassigned Yes No recognise and respond to the emotional states of others Unassigned Yes No use emotional intelligence of self and others to enhance team performance Unassigned Yes No promote the development of emotional intelligence in others Unassigned Yes No Demonstrates the Key features of emotional intelligence principles and strategies Unassigned Yes No Demonstrates the Key elements of the relationship between emotionally effective people and the attainment of business objectives Unassigned Yes No Demonstrates the Key strategies for communicating with a diverse workforce which has varying cultural expressions of emotion Unassigned Yes No Demonstrates the Key features of emotional intelligence in the context of building workplace relationships Unassigned Yes No 49 BSBLDR502 Lead and manage effective workplace relationships Lead and manage effective workplace relationships with complex and diverse methods and procedures that requiring discretion and judgement, using a range of problem solving and decision making strategies. Able to: 1. Manage ideas and information 2. Establish systems to develop trust and confidence 3. Manage the development and maintenance of networks and relationships 4. Manage difficulties to achieve positive outcomes PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B develop and/or implement processes to manage ideas and information including communicating information to support others to achieve work responsibilities Unassigned Yes No develop and/or implement processes to manage ideas and information including facilitating employees' contributions to consultation on work issues Unassigned Yes No develop and/or implement processes to manage ideas and information including providing feedback on the outcomes of consultations Unassigned Yes No develop and/or implement processes to manage ideas and information including resolution of issues raised or referral to relevant personnel Unassigned Yes No establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to Unassigned Yes No provide leadership through own behaviour including professional conduct that promotes trust with internal and external contacts Unassigned Yes No provide leadership through own behaviour including adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment Unassigned Yes No plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation Unassigned Yes No develop and/or implement processes and systems to manage difficulties including identifying and resolving conflicts and other difficulties according to organisational policies and procedures Unassigned Yes No develop and/or implement processes and systems to manage difficulties including planning how to address difficulties Unassigned Yes No develop and/or implement processes and systems to manage difficulties including providing guidance, counselling and support to assist co-workers in resolving their work difficulties Unassigned Yes No explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution Unassigned Yes No outline legislation relevant to managing effective workplace relationships Unassigned Yes No 50 BSBLDR513 Communicate with influence Present and negotiate persuasively, leads and participates in meetings (or briefings etc) and makes professional representation to customers, clients and others. Using information from a range of sources and dealing with unpredictable problems. Use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate their work. Able to: 1. Communicate clearly 2. Present and negotiate persuasively 3. Participate in and lead meetings effectively 4. Make presentations at meetings, forums and conferences PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B review organisational policies to determine information that may be subject to confidentiality Unassigned Yes No negotiate and present persuasively Unassigned Yes No identify relevant stakeholder groups Unassigned Yes No communicate clearly with key stakeholders to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience Unassigned Yes No prepare for, participate in, and lead meetings to obtain outcomes Unassigned Yes No prepare and make presentations to groups of people including identifying suitable forums for presentations Unassigned Yes No prepare and make presentations to groups of people including presenting reliable information Unassigned Yes No prepare and make presentations to groups of people including designing the presentation to meet the needs of the audience Unassigned Yes No prepare and make presentations to groups of people including answering questions Unassigned Yes No Demonstrates the Key industry, media and government organisations, events and communication channels that are relevant to the organisation Unassigned Yes No Demonstrates the Key principles of cross-cultural communication Unassigned Yes No Demonstrates the Key features of various techniques for negotiation, mediation, conflict resolution and incident de-escalation Unassigned Yes No Demonstrates the Key features of structured and inclusive meeting procedures Unassigned Yes No Demonstrates the Key features of relevant organisational objectives Unassigned Yes No Demonstrates the Key features of relevant organisational policies and procedures, including in relation to the confidentiality of information Unassigned Yes No 51 BSBMGT517 Manage operational plan Develop and monitor implementation of the operational plan within their relevant work area or across the organisation. Manages the work of others and operates within the broader strategic or business plan. Able to: 1. Develop operational plan 2. Plan and manage resource acquisition 3. Monitor and review operational performance PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes resource requirements Unassigned Yes No develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes key performance indicators Unassigned Yes No develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes monitoring processes Unassigned Yes No develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes contingency plans Unassigned Yes No communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams Unassigned Yes No develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including recruiting, inducting and developing personnel Unassigned Yes No develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including acquiring physical resources and services Unassigned Yes No develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including protecting intellectual property Unassigned Yes No develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including making variations to the plan Unassigned Yes No develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including monitoring and documenting performance Unassigned Yes No describe models and methods for operational plans Unassigned Yes No explain the role of an operational plan in achieving the organisation’s objectives Unassigned Yes No explain budgeting processes Unassigned Yes No list alternative approaches to developing key performance indicators to meet business objectives Unassigned Yes No outline the legislative and regulatory context relevant to the operational plan of the organisation Unassigned Yes No outline the organisation’s policies, practices and procedures that directly relate to the operational plan Unassigned Yes No 60 BSBSUS501 Develop workplace policy and procedures for sustainability This unit describes the skills and knowledge required to develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances. It applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces and engage with a range of relevant stakeholders and specialists. Able to: 1. Develop workplace sustainability policy 2. Communicate workplace sustainability policy 3. Implement workplace sustainability policy 4. Review workplace sustainability policy implementation PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals in minimising resource use Unassigned Yes No scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals in resource efficiency Unassigned Yes No scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals in reducing toxic material and hazardous chemical use Unassigned Yes No scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals in employing life cycle management approaches Unassigned Yes No scope & develop organisational policies & procedures that comply with legislative requirements & support the organisation’s sustainability goals in develop & implement strategies to achieve the operational plan within the organisation’s policies, practices & procedures including recruiting, inducting & developing personnel Unassigned Yes No plan and implement sustainability policy and procedures including agreed outcomes Unassigned Yes No plan and implement sustainability policy and procedures including performance indicators Unassigned Yes No plan and implement sustainability policy and procedures including activities to be undertaken Unassigned Yes No plan and implement sustainability policy and procedures including assigned responsibilities Unassigned Yes No plan and implement sustainability policy and procedures including record keeping, review and improvement processes Unassigned Yes No consult and communicate with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement Unassigned Yes No review and improve sustainability policies Unassigned Yes No outline the environmental or sustainability legislation, regulations and codes of practice applicable to the organisation Unassigned Yes No identify internal and external sources of information and explain how they can be used to plan and develop the organisation’s sustainability policy Unassigned Yes No explain policy development processes and practices Unassigned Yes No outline organisational systems and procedures that relate to sustainability Unassigned Yes No outline typical barriers to implementing policies and procedures in an organisation and possible strategies to address them Unassigned Yes No 61 BSBFIM501 Manage budgets and financial plans This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes. It applies to managers in a wide range of organisations and sectors who have responsibility for ensuring that work team financial resources are used effectively and are managed in line with financial objectives of the team and organisation. Able to: 1. Plan financial management approaches 2. Implement financial management approaches 3. Monitor and control finances 4. Review and evaluate financial management processes PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B use financial skills to work with and interpret budgets, ageing summaries, cash flow, petty cash, Goods and Services Tax (GST), and profit and loss statements Unassigned Yes No communicate with relevant people to clarify budget/financial plans, negotiate changes and disseminate information Unassigned Yes No prepare, implement and modify financial contingency plans Unassigned Yes No monitor expenditure and control costs Unassigned Yes No support and monitor team members Unassigned Yes No report on budget and expenditure Unassigned Yes No review and make recommendations for improvements to financial processes Unassigned Yes No meet record keeping requirements for the Australian Taxation Office (ATO) and for auditing purposes Unassigned Yes No describe basic accounting principles Unassigned Yes No identify and explain the relevant legislation and current requirements of the Australian Taxation Office, including the Goods and Services Tax (GST) Unassigned Yes No explain the key requirements for financial record keeping and auditing Unassigned Yes No describe the principles and techniques involved in managing budgeting Unassigned Yes No describe the principles and techniques involved in managing cash flows Unassigned Yes No describe the principles and techniques involved in managing electronic spreadsheets Unassigned Yes No describe the principles and techniques involved in managing GST Unassigned Yes No describe the principles and techniques involved in managing ledgers and financial statements Unassigned Yes No describe the principles and techniques involved in managing profit and loss statements Unassigned Yes No 91 BSBCMM401 Make a presentation This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience. This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas. Able to: 1. Prepare a presentation 2. Deliver a presentation 3. Review the presentation PART A PART A above is correct (else go to PART B below) Unassigned Yes No Optional Comments PART B prepare and deliver presentations related to occupation or area of interest which demonstrate the use of effective presentation strategies and communication principles Unassigned Yes No prepare and deliver presentations related to occupation or area of interest which demonstrate the use of aids and materials to support the presentation Unassigned Yes No select and implement methods to review the effectiveness of own presentation and document any changes which would improve future presentations Unassigned Yes No identify information collection methods that will support review and feedback of presentations Unassigned Yes No identify regulatory and organisational obligations and requirements relevant to presentations Unassigned Yes No describe the principles of effective communication Unassigned Yes No describe the range of presentation aids and materials available to support presentations Unassigned Yes No Type what you see submit Thank you HOME PAGE Please turn on javascript to submit your data. 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